MR8 is committed to protecting your personal data. This Privacy Policy explains exactly what we collect, how we use it, who we share it with, and what rights you hold as an MR8 player in Malaysia.
A quick summary before you read the full policy below.
Identity, contact, financial, and usage data as needed for account operation.
256-bit SSL encryption, access controls, and secure data storage protocols.
Only verified payment partners, KYC providers, and regulators where required by law.
Access, correct, delete, or port your data at any time by contacting support.
We use functional and analytics cookies. No advertising or third-party tracking cookies.
Data-related enquiries go to our support team. Response within 30 business days.
MR8 ("we", "us", "our", or "the Platform") is committed to respecting and protecting the privacy of every individual who accesses or uses our online casino and sports betting services through the website at https://mr8.cam and any associated mobile platforms or applications.
This Privacy Policy ("Policy") describes in detail how MR8 collects, uses, stores, discloses, and otherwise processes personal data belonging to registered players, prospective users, and website visitors ("Data Subjects", "you", or "your"). It applies to all personal data collected through the MR8 platform, regardless of where you are located in Malaysia — whether in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference. By registering an account or using any MR8 service, you acknowledge that you have read and understood this Policy.
If you do not agree with the terms of this Privacy Policy, please discontinue use of the Platform and contact our support team to request account closure.
For the purposes of this Policy, the following terms carry the meanings set out below:
MR8 collects only the personal data that is necessary to provide our services, comply with regulatory requirements, and maintain the security of the Platform. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Account registration, KYC verification, age enforcement |
| Contact Data | Email address, mobile phone number, residential address | Account communications, support, legal notices |
| Financial Data | Payment method details, deposit/withdrawal transaction records, account balance history | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session data, login timestamps | Platform security, fraud detection, service improvement |
| Gaming Data | Bet history, game session records, wagering patterns, sports betting selections | Service delivery, responsible gambling monitoring, dispute resolution |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
| KYC Documentation | Copies of identity documents, proof of address, payment method ownership proof | Regulatory compliance, age verification, fraud prevention |
We do not collect sensitive personal data such as medical records, biometric data, racial or ethnic origin, political opinions, religious beliefs, or criminal records, except where required by applicable anti-money laundering (AML) regulations.
MR8 collects personal data through the following channels:
MR8 processes your personal data for the following purposes:
To create, maintain, and administer your Account, including managing your balance, processing deposits and withdrawals in MYR, and updating your personal details when requested.
To provide access to the Games and Services available on the Platform, including live casino, slot games, sports betting (Liga Super Malaysia, EPL, UFC, and other markets), and virtual sports.
To verify your identity and age (minimum 21 years), comply with anti-money laundering (AML) obligations, and meet the requirements of our international gaming licence.
To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, bonus abuse, and other prohibited conduct on the Platform.
To monitor gambling patterns, enforce deposit limits and self-exclusion requests, and provide responsible gambling tools players who request them or who display indicators of problem gambling behaviour.
To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
To analyse usage trends, conduct internal research, and improve the performance features, and security of the Platform for all users.
To send you promotional communications about MR8 offers, bonuses, and platform updates — but only where you have provided express consent or where applicable law permits such communications. You may withdraw marketing consent at any time by contacting support.
MR8 processes your personal data on the following legal bases:
MR8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:
All third-party Data Processors are subject to written data processing agreements and are required to process personal data only on MR8's instructions and in accordance with applicable data protection standards.
MR8 retains personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law.
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with MR8's data destruction procedures.
MR8 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
While MR8 takes every reasonable precaution to protect your data, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorised access to your Account.
MR8 uses Cookies and similar technologies to operate the Platform, maintain session states, and gather anonymised analytics data. We do not use third-party advertising cookies or cross-site tracking technologies.
The types of cookies we use are:
You may manage Cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to access core Platform functionality. Note that disabling strictly necessary cookies may impair Platform performance or prevent login.
Subject to applicable law and certain exceptions, you hold the following rights in relation to your personal data held by MR8. To exercise any of these rights, please contact our support team via live chat or at the email address provided in Section 15:
MR8 will respond to data rights requests within thirty (30) business days of receipt. Where requests are complex or numerous, this period may be extended by a further sixty (60) days with prior notice.
The MR8 Platform is strictly intended for use by persons who are at least 21 years of age. MR8 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21.
Age verification is a mandatory step in the Account registration and KYC process. Where MR8 identifies or has reasonable grounds to suspect that a registered Account is held by a person under 21, that Account will be immediately suspended pending investigation, and any balance held may be frozen pending resolution.
If you are a parent or guardian and believe that your child under 21 may have registered an Account with MR8, please contact our support team immediately via live chat. We will investigate promptly and take appropriate action including Account closure and, where applicable, refund of any deposited funds.
MR8 operates under an international gaming licence framework. As a result, personal data may be transferred to and processed in countries outside Malaysia, including the jurisdiction in which our licensing authority is established.
Where personal data is transferred internationally, MR8 ensures that adequate safeguards are in place to protect the data, including contractual protections with data processors that meet internationally recognised standards for data protection. Where you have questions about the specific safeguards applicable to any international transfer, please contact using the details in Section 15.
MR8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Where changes are material, we will notify registered players by email and/or by a prominent notice on the Platform prior to the changes taking effect.
The current version of this Policy, including its effective date, will always be accessible at https://mr8.cam/privacy-policy. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy.
This Privacy Policy was last reviewed and updated on 1 January 2026.
If you have any questions, concerns, or requests relating to this Privacy Policy or MR8's data practices, please contact us through the following channels:
MR8 takes all privacy enquiries seriously. Where you are not satisfied with our response, you may have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction governing our licensing operations.
You are in control of your data. These rights are available to all MR8 players at no cost.
Request a full copy of all personal data MR8 holds on you, including your account history and communication records.
Ask us to update or correct any personal data that is inaccurate, outdated, or incomplete.
Ask MR8 to delete your personal data where it is no longer needed, subject to legal retention obligations.
Receive a machine-readable copy of your personal data to transfer to another service provider of your choice.
Object to MR8 processing your data for direct marketing or on the basis of legitimate interests.
Withdraw previously given consent for marketing communications or non-essential cookies at any time without penalty.
Privacy is not just a legal obligation at MR8 — it is a core part of how we earn and keep your trust.
MR8 never sells, rents, or trades your personal data to third-party advertisers or data brokers — ever. Your data serves you, not anyone else's marketing agenda.
All data transmitted between your device and MR8 is protected by bank-grade 256-bit SSL/TLS encryption. Your financial and personal information is always secured in transit.
We collect only what is genuinely necessary to operate your account and comply with licensing requirements. No unnecessary data fields, no speculative collection.
Every category of data we collect is mapped to a specific, documented processing purpose. We do not use your data for undisclosed purposes without your prior consent.
We do not keep your data indefinitely. Clear retention schedules govern every data category, and data is securely deleted or anonymised once the applicable period expires.
Our 24/7 support team handles data rights requests promptly. Whether you are in Kuala Lumpur, Penang, or Johor Bahru, help is always just a live chat message away.
Our team is available around the clock to help with any data-related questions. We are committed to handling your information with the care it deserves.
For players aged 21 and above only. Please gamble responsibly.